1. Acceptance of these terms
By creating an account, accessing, or using the Service, you agree to be bound by these Terms of Service (the "Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity. If you do not agree to these Terms, you must not use the Service.
2. Definitions
- Service — the SalesOS web application, APIs, and related features made available by us.
- Workspace— the tenant environment in which your organization's data is stored and isolated from other customers.
- Customer Data — data you or your users submit to the Service, including contacts, deals, documents, and configuration.
- User — an individual you authorize to access your Workspace.
3. Accounts and registration
To use the Service you must register for an account and provide accurate, complete information. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use. You are responsible for the acts and omissions of your Users.
4. Acceptable use
You agree not to, and not to permit any User to:
- use the Service in violation of any applicable law or regulation;
- upload or transmit malicious code, or attempt to gain unauthorized access to the Service or other customers' data;
- reverse engineer, resell, or provide the Service to third parties except as expressly permitted;
- send unsolicited communications in breach of anti-spam laws, or use contact data unlawfully;
- interfere with or disrupt the integrity or performance of the Service.
5. Customer Data and ownership
As between the parties, you retain all rights to your Customer Data. You grant us a limited licence to host, process, and transmit Customer Data solely to provide and support the Service. You are responsible for the accuracy and legality of Customer Data and for obtaining any consents required for its processing. Our processing of personal data is described in our Privacy Policy.
6. Intellectual property
The Service, including all software, design, and content we provide (excluding Customer Data), is and remains our exclusive property and is protected by intellectual property laws. No rights are granted to you other than as expressly set out in these Terms.
7. Third-party integrations
The Service can connect to third-party services (for example email, calendar, messaging, invoicing, and AI providers) using your own accounts and credentials. Your use of those services is governed by their own terms, and we are not responsible for third-party services. Enabling an integration authorizes the exchange of data necessary for it to function.
8. Fees and payment
Pricing for the Service is provided on request and set out in a separate order or agreement. Unless otherwise stated, fees are exclusive of taxes, are non-refundable except where required by law, and are payable in accordance with the applicable order.
9. Confidentiality
Each party may access confidential information of the other. The receiving party will use such information only to perform under these Terms and will protect it using reasonable care. This does not apply to information that is public, independently developed, or lawfully obtained from a third party.
10. Warranties and disclaimers
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.
11. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability arising out of or related to these Terms will not exceed the amounts paid by you for the Service in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
12. Indemnification
You will defend and indemnify us against claims arising from your Customer Data or your use of the Service in breach of these Terms or applicable law, except to the extent caused by us.
13. Term and termination
These Terms apply for as long as you use the Service. Either party may terminate for material breach that remains uncured for 30 days after written notice. On termination, your right to use the Service ends. You may export your Customer Data before termination; after a reasonable period we may delete it in accordance with our data-retention practices.
14. Data protection
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Romanian law, as described in our Privacy Policy, which forms part of these Terms.
15. Changes to these terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by posting the updated Terms with a new effective date. Your continued use of the Service after changes take effect constitutes acceptance.
16. Governing law and jurisdiction
These Terms are governed by the laws of Romania, without regard to conflict-of-law rules. The competent courts of Bucharest, Romania will have exclusive jurisdiction over any dispute, subject to any mandatory consumer-protection rights.
17. Contact
Questions about these Terms can be sent to contact@codesilk.com, or by post to CODESILK S.R.L., Str. Drum Pădurea Neagră, nr. 1-17, Municipiul București, Romania.